Return And Refund Policy

At UPVCSTORE we want to make the return process as easy as possible for you! This is why we have a dedicated returns portal system that makes it extremely easy to return products. 

Please follow the below link in order to start a return https://www.upvc-store.co.uk/a/returns

1. All items must be returned in the same condition you received them in, along with the original packaging and all manuals and accessories. Damaged or used goods will not be accepted. Products must be returned using the correct procedure within 30 days of the return being accepted.
2. Returning a product will be at the expense of the customer, unless the return is due to a faulty product. If your product is faulty, please follow the procedure below and we will email you a prepaid shipping label that you can use to return the item.
3. Please obtain proof of posting at the time of returning.
4. All return's will be compensated in store credit, unless the return is due to a faulty product.
5. The correct returns procedure of filling out our returns form must be used, if you return an item to the return to sender on the postage label we cannot always honour this return as we use 3rd party logistics and may not receive the items back.

Key cutting orders and Keyed a like orders are not eligible for returns as these are special order items