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How Do I Return An Order?

To return an order you need to ship your item back to the following return address;

Customer Return

Unit B (UPVC-Store)

Fens Poole Avenue 

Brierley Hill


Please click here for our returns policy.


What Is A Backset?

To help measure your gearbox backset click here for a comprehensive guide.


What Is A PZ And How Do I Measure My Door Handle?

To help measure your door handle please click here.


How Do I Measure A Euro Cylinder?

To measure a euro cylinder you need the internal and external measurement. Please see our image below to help measure your euro cylinder.

For example if you have a 90mm euro lock and the internal is 40mm and the external is 50mm you will need a 40/50 euro cylinder.