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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start (Please note this must be your full order number for example ORDER00000UPVCSTORE)
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • You can use your own method of return or use our label provided ( This will be at a cost of £7.99 )


What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition 
  • In the original packaging
  • If items are outside of original packaging, or packaging is open your refund will not be issued.

Extra Keys & Special Keyed A Like Pairs Are Non Returnable

Are there any charges for return?

  • There is a charge for our return label if used of £5.99
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed.
  • All return's will be compensated in store credit, unless the return is due to a faulty product.

Please refer to our Refund Policy for more information