DIREKT HARDWARE · MANUFACTURER SUPPORT
Quality hardware. Backed by us.
We manufacture Direkt hardware and stand behind our products. Direkt products purchased from UPVC Store are backed by a lifetime finish guarantee and a 10-year mechanical warranty.
Lifetime finish guarantee
Our finishes are designed to resist wear, tarnishing and corrosion. We back them with a lifetime finish guarantee, giving you confidence in the appearance of your Direkt hardware.
10-year mechanical warranty
Every Direkt mechanism is built for long-term performance and covered by a full 10-year mechanical warranty. If your Direkt product develops a mechanical problem, contact our team for support.
7-star coating technology
Direkt hardware incorporates our 7-star coating technology: a multi-stage protective coating process designed to enhance durability and appearance. It is part of our commitment to hardware that performs well and looks good over time.
Need help with your Direkt product?
If your product fails or you have a concern about its finish, get in touch directly. Our team will help identify the issue and explain the next steps for your warranty enquiry.
Use the warranty enquiry form below, or contact us by WhatsApp or email. No warranty registration or marketing signup is required.
To help us assist you quickly, please include:
- Your order number or proof of purchase, if available.
- The product name and finish.
- A short description of the issue, with clear photos or a video where helpful.
Prefer email? Email our support team at customerservices@upvc-store.com.
Warranty provider: UPVC STORE Limited, company number 10566488.
Unit B1, Fens Pool Avenue, Brierley Hill, DY5 1QA, United Kingdom.
Your consumer rights
These guarantees are in addition to your statutory rights. They do not affect your legal rights in relation to faulty goods or goods that are not as described. This page concerns Direkt warranty support; it is separate from change-of-mind returns.